AFTER-PURCHASE SERVICING

AFTER-PURCHASE SERVICING

TOSS System Maintenance Support

We focus on the service after the system introduction.
Salesmen and engineers with trading business expertise support your entire trading operation.

  • Reduce the time and effort taking for troubleshooting and prevent system failures.
  • The engineer in charge can effectively solve problems, even when you cannot detect the cause.

Call below for inquiry and consultant regarding maintenance:

Nagoya Head Office
(+81) 5-2857-7300
Tokyo Branch
(+81) 3-6860-0880
Osaka Branch
(+81) 6-6252-0502

Maintenance Support Flow

STEP 1

Call us!

Suddenly, TOSS became so slow… Call us! TOSS is not working when I started up in the morning. We bought a new computer and need to install TOSS. Call us if you have any trouble.

STEP 2

Call support

Our call support staff will confirm all the symptoms and phenomenon. We will instruct you the appropriate methods best for the situation. Not only supporting system failure, but we can also give advice for TOSS operation method.

STEP 3

On-site maintenance

Our engineer will visit your office for issues cannot be solved over phone calls, to a quick resolution. Our engineer will support your system operations with responsibility and take over your system operators.

Only for customers with maintenance contract.

Maintenance Cost

Annual Maintenance Contract Cost: 150,000 yen and up

Price may vary depending on license qty., customize scope and maintenance location. Contact the sales contact for detailed cost.

Maintenance Support Flow

Maintenance support is available for all the TOSS users throughout Japan.

BINAL Co., Ltd.

  • Nagoya Main Office
  • Tokyo Branch
  • Osaka Branch

Maintenance support is also available in countries in East South Asia for customers in China, Singapore, etc.

Directly support local customers in overseas. Numbers of customers values the system link with Japan, etc.

BINAL Co., Ltd.

  • Shenyang Office
  • Singapore Local Corporation (BINAL Asia Pacific (SG) Pte. Ltd.)

Feel free to contact us

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